FieldwiseAIBeta

Privacy Policy

Effective Date: Jan 10, 2025

1. Introduction

Welcome to Fieldwise ("we," "us," or "our"). Fieldwise provides RAG-as-a-Service (Retrieval-Augmented Generation) to enhance document intelligence by retrieving real-time data and delivering AI-driven insights. This Privacy Policy explains how we collect, use, store, protect, and share your personal information when you use our platform, whether through our intuitive interface or via our developer-friendly API.

By using Fieldwise, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with any part of this policy, please discontinue using our services.

2. Information We Collect

We collect the following types of information:

  1. Personal Information
    • Name and Email Address: Collected when you register an account or interact with our platform.
  2. Technical Information
    • IP Address
    • Device Information (e.g., operating system, device type)
    • Browser Type
  3. Behavioral Information
    • Usage Patterns and App Interactions: Gathered through analytics tools to help us improve user experience and platform functionality.
  4. Sensitive Data
    • None: We do not collect sensitive personal information such as health or financial records.

3. How We Collect Information

  1. Account Registration: When you create an account, we collect the personal details you provide.
  2. User Interactions: Information is recorded when you interact with our services, such as accessing certain features, submitting support requests, or uploading documents.
  3. Document Uploads: When you upload documents, we store the document data, including text and metadata, to provide you with features like search, extraction, and question-answering.
  4. Analytics Services: We use tools like AWS CloudWatch and Google Analytics to understand how users engage with Fieldwise. These tools track usage metrics and system performance.
  5. Logging Services: We monitor logs to detect anomalies and ensure stability.
  6. Cookies and Similar Technologies:
    • Limited Usage: We do not collect data through tracking cookies or hidden means beyond what is necessary for analytics and operational monitoring.
    • Opt-Out: If you prefer not to share analytics data, you may adjust your browser settings or contact us for more information.

4. Why We Collect Data (Purposes)

We only use the information we collect for legitimate business and operational purposes, including:

  1. User Account Creation & Authentication: To register, login, and securely manage user access.
  2. Document Processing & Features: enable document storage, search, extraction, and question-answering functionalities based on user-uploaded content.
  3. Notifications & Updates: To send important information such as service updates, security alerts, and account-related notices.
  4. Analytics & Performance Monitoring: To analyze usage patterns, enhance platform functionality, and optimize user experience.
  5. Marketing & Promotional Activities (Opt-In Only): To inform users about new features, promotional offers, or events—only if they have opted in to receive such communications.
  6. Compliance & Legal Obligations: To meet regulatory requirements, enforce our policies, ensure data security, and prevent fraud or other malicious activities.

5. How We Store and Protect Your Data

  1. Data Storage
    • Your data is stored in Amazon Web Services (AWS) RDS, located in U.S.-based data centers. AWS offers robust security measures and compliance features.
  2. Security Measures
    • Encryption: All data is encrypted at rest using AES-256 and in transit using TLS (Transport Layer Security).
    • Access Control: Access to user data is limited to authorized personnel who follow the principle of least privilege (PoLP).
    • Secure Data Transmission: We enforce HTTPS (SSL/TLS) encryption to protect data as it travels between your device and our platform.
    • Monitoring & Logging: We use tools like AWS CloudWatch and Google Analytics to understand how users engage with Fieldwise. These tools track usage metrics and system performance.
  3. Data Retention
    • We retain personal data only for as long as necessary for operational, legal, and security purposes.
    • Users can request deletion of their personal data at any time, subject to our legal and business retention requirements.

We continually review and update our security practices to align with evolving standards and regulations.

6. Who We Share Your Data With

We do not sell or trade your personal information. However, we share certain data with trusted third-party partners to operate Fieldwise effectively:

  1. Google Analytics: Helps us collect anonymized usage data to improve user experience and platform performance.
  2. Payment Gateway Providers: If payments are processed through our platform, financial transactions are handled by secure third-party gateways. We do not store payment details.
  3. Compliance & Legal Obligations: We may disclose information if required to do so by law or in response to valid legal processes.

Data Processing Agreements: All third-party partners we work with maintain their own data protection and privacy practices, including compliance with GDPR and other applicable regulations. We share data only to the extent necessary for these partners to perform their services.

7. Your Rights and Choices

We respect your rights and provide the following options for managing your personal data:

  1. Access & Update Information: You can request access to or updates of your personal data by contacting our support team at support@fieldwise.ai.
  2. Account Deletion: If you wish to delete your account and associated data, please email us at support@fieldwise.ai, and we will process your request according to our data retention policy.
  3. Opt-Out of Marketing Communications: You may unsubscribe from promotional emails at any time by clicking the "Unsubscribe" link in the email or by contacting our support.
  4. Restrict Data Processing: If you want to limit the use of your data for analytics or non-essential services, you can request such restrictions by contacting our team.

We strive to address user requests promptly in accordance with applicable data protection laws.

8. Children's Privacy

Fieldwise is not intended for use by individuals under the age of 13, and we do not knowingly collect personal information from children. If you believe we have accidentally collected such information, please contact us immediately at support@fieldwise.ai.

9. Compliance With Laws

Currently, Fieldwise is not subject to GDPR, HIPAA, or any other specialized privacy regulations. However, we adhere to industry best practices and maintain robust security measures. If our user base or legal obligations expand in the future, we will update this policy and provide relevant notices to affected users (e.g., if we become subject to GDPR or CCPA).

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data practices. When we make significant changes, we will notify users via email or through a prominent notice within the platform. The updated policy will be effective as of the date listed at the top of this document.

We encourage you to review this Privacy Policy periodically to stay informed about our practices.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please reach out to us:

Email: Click to reveal email

We are committed to addressing privacy-related inquiries in a timely and transparent manner.